If your product was damaged by the shipper you will be eligible for a return if you send the product back to us within 14 days of receiving it. If you have used the product you are not eligible to return it. You must send photo evidence of the damaged packaging and damaged product caused by the shipping company. Please e-mail the photo evidence to firstname.lastname@example.org and include your order number and contact information. If you have any questions you may e-mail us at email@example.com.